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Smart Hands

Remote & Smart Hands.
L1/L2, 24/7.

Eyes-on, hands-on, fast. Optic swaps, reboots, ticketed support — whichever site, whichever shift.

What we deliver

Remote Hands — L1/L2 Smart Hands — done right.

24/7 dispatch from a field team that knows your site.

When something needs fixing at 3 AM, you want hands you trust. Our certified technicians answer your tickets, swap optics, recycle power, run physical inventory, and document everything — to your ticketing system, on your SLA.

  • L1 hands: cable swap, reboot, physical check
  • L2 hands: config validation, RMA cycles, firmware
  • 24/7 dispatch across NAM and Europe
  • Integration with your ticketing (Jira, ServiceNow, FreshDesk)
  • Photo/video documentation on every visit
  • Recurring on-site visits or on-demand burst capacity
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How we work

Four steps. No surprises.

Step 01

Scope & Quote

Share your SOW, drawings, or sites. Fixed-scope quote within 48 hours.

Step 02

Plan & Mobilize

Crew, certs, badges, ship-to-docks, rollout windows confirmed.

Step 03

Deploy & Validate

Daily photo + log updates. Documented hand-off when complete.

Step 04

Run & Support

24/7 smart hands kicks in. One ticket, one SLA, one number.

Let’s deploy

Ready to start remote hands — l1/l2 smart hands?

A senior engineer will get back to you within 24 hours — usually faster.

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